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Orders & Payments

We know the process can be hard, but we might have an answer here.

How do I place an order?

4. Place your orderClick ‘Pay Now’ to complete your order. You’ll receive an order confirmation email shortly, followed by a shipping confirmation with tracking details once your order is on its way. If you have any questions or need assistance durin

Can I amend or cancel my order?

Yes, of course! If you’ve placed an order and need to make a change or cancel it, please email us as soon as possible at [email protected]. Our customer service team will do their best to help before your order is dispatched.Please note: We process

What payment methods do you take?

We accept Visa, MasterCard, American Express, PayPal and Afterpay. Feel free to use whichever method you're most comfortable with and we will do our very best to provide you with those Good feels as soon as possible.

Can I order through over the phone?

We don't take payment information over the phone, but we can create a draft invoice for you. Feel free to give us a call at our toll free number to speak with one of our Customer Service Agents.   You can reach us at (03) 9068 0005 from Monday - Fri

How do Pre-orders work? Will you send the order together?

How do Pre-orders work?. If you have included a Pre-order item in your order, the entire order will be sent together in one parcel. Unfortunately, we don’t currently offer split shipments.If you need your other items sooner, we recommend placing two

How do I unsubscribe from your email list?

We totally respect your drive to clean up that inbox! If you want to opt out from our email marketing, you can follow these simple steps.   Open up an email from Paire and scroll down to the bottom of the message. Click “Unsubscribe” which will aler