We don't take payment information over the phone, but we can create a draft invoice for you. Feel free to give us a call at our toll free number to speak with one of our Customer Service Agents.

 
You can reach us at (03) 9068 0005 from Monday - Fri

<h2 class="gladlyHC-answerDetail-name" id="we-dont-take-payment-information-over-the-phone-but-we-can-create-a-draft-invoice-for-you-feel-free-to-give-us-a-call-at-our-toll-free-number-to-speak-with-one-of-our-customer-service-agents"><span style="font-family: -apple-system, BlinkMacSystemFont, &apos;Segoe UI&apos;, Helvetica, Arial, sans-serif; font-size: 15px;">We don&apos;t take payment information over the phone, but we can create a draft invoice for you. Feel free to give us a call at our toll free number to speak with one of our Customer Service Agents.</span></h2><div class="gladlyHC-answerDetail-content"><div>&#xA0;</div><div>You can reach us at <a href="tel:+61390680005">(03) 9068 0005&#xA0;</a>from Monday - Friday 9 AM - 5 PM or leave us a message and we will get back to you as soon as we can.</div><div>&#xA0;</div><div>We can help you select the right items for your order, help you apply the correct discount and shipping address, add any gift messages you may want to include, and then send you an email that will take you straight to checkout. There, all you have to do is enter your payment information to complete your purchase.</div><div>&#xA0;</div><div>It&apos;s like having an online shopping assistant! If you&apos;ve got questions you need answered before you want to purchase, or if you want that special personal touch, give us a ring, and we&apos;ll create a draft invoice for you.</div></div>

Can I order through over the phone?

We accept Visa, MasterCard, American Express, PayPal and Afterpay.
Feel free to use whichever method you're most comfortable with and we will do our very best to provide you with those Good feels as soon as possible.

<div class="gladlyHC-answerDetail-content"><div>We accept Visa, MasterCard, American Express, PayPal and Afterpay.</div><div>Feel free to use whichever method you&apos;re most comfortable with and we will do our very best to provide you with those Good feels as soon as possible.</div><div>&#xA0;</div></div>

What payment methods do you take?

To place an order, go to the product page on Bombas.com for the item you’d like to purchase. Select the color you want by clicking on one of the circles of color below the name of the item.

 
Then, select one of the size icons below that to choose w

<div class="gladlyHC-answerDetail-content"><div>Head over to Paire.com.au and find the product you wish to purchase.</div><div>Then, select one of the size icons below that to choose which size you&#x2019;d like. (Be sure to check out our size chart on the product page first)</div><div>Finally, select the quantity you&#x2019;d like and click &#x2018;Add to Bag.&#x2019; This will pull up a Shopping Bag sidebar to show you what you have in your cart.&#xA0;</div><div>&#xA0;</div><div>That sidebar will disappear to allow you to keep browsing, but don&#x2019;t worry! You can return to it at any time by clicking the Shopping Bag icon at the top right-hand corner of the screen.&#xA0;</div><div>&#xA0;</div><div>Once you&#x2019;re ready to complete your order, click the blue &#x2018;Checkout&#x2019; button in the Shopping Bag Sidebar.</div><div>&#xA0;</div><div>This will take you to a new page where you&#x2019;ll enter your contact and shipping information.</div><div>You&#x2019;ll also have the option to use a few different payment methods including :</div><div>PayPal, AfterPay, Mastercard, Visa or AMEX.</div><div>&#xA0;</div><div>Be sure to apply any gift cards or discount codes you have on the right side of the screen!</div><div>&#xA0;</div><div>Once you&#x2019;re done, click the blue button labeled &#x2018;Continue to Shipping.&#x2019;</div><div>Select the shipping method you&#x2019;d prefer, and click &#x2018;Continue to Payment.&#x2019; You&#x2019;re almost there!</div><div>&#xA0;</div><div>Finally, enter your credit card information, as well as your billing address. You can change any of the information you&#x2019;ve entered at any time by clicking &#x2018;Card,&#x2019; &#x2018;Information,&#x2019; &#x2018;Shipping,&#x2019; or &#x2018;Payment&#x2019; at the top of the screen.</div><div>&#xA0;</div><div>Once you&#x2019;re done, click &#x2018;Complete Order,&#x2019; sit back and relax, you will receive an order confirmation followed by a shipping confirmation when we your order has left our fulfilment centre.</div><div>&#xA0;</div></div>

How do I place an order?

Click on the shopping bag icon on the top right corner of the page at any time to view the items in your cart, including the style, color, size, and quantity added.
There is also a section at the bottom right of your cart which can allow you to add a

<h2 class="gladlyHC-answerDetail-name" id="click-on-the-shopping-bag-icon-on-the-top-right-corner-of-the-page-at-any-time-to-view-the-items-in-your-cart-including-the-style-color-size-and-quantity-added"><span style="font-family: -apple-system, BlinkMacSystemFont, &apos;Segoe UI&apos;, Helvetica, Arial, sans-serif; font-size: 15px;">Click on the shopping bag icon on the top right corner of the page at any time to view the items in your cart, including the style, color, size, and quantity added.<img src="https://paire.zendesk.com/hc/article_attachments/5490036173711/Screen_Shot_2022-09-13_at_11.28.44_am.png" alt="Screen_Shot_2022-09-13_at_11.28.44_am.png" width="713" height="370" class="fr-fic fr-dii"></span></h2><p><span style="font-family: -apple-system, BlinkMacSystemFont, &apos;Segoe UI&apos;, Helvetica, Arial, sans-serif; font-size: 15px;">There is also a section at the bottom right of your cart which can allow you to add any discount codes you might want to use for your order.</span></p><h2 class="gladlyHC-answerDetail-name" id="you-can-continue-shopping-to-add-more-products-to-your-bag-or-click-the-checkout-button-to-proceed-to-the-checkout-page"><span style="font-family: -apple-system, BlinkMacSystemFont, &apos;Segoe UI&apos;, Helvetica, Arial, sans-serif; font-size: 15px;">Y</span><span style="font-family: -apple-system, BlinkMacSystemFont, &apos;Segoe UI&apos;, Helvetica, Arial, sans-serif; font-size: 15px;">ou can continue shopping to add more products to your bag or click the &#x201C;checkout&#x201D; button to proceed to the checkout page.&#xA0;</span></h2><div class="gladlyHC-answerDetail-content"><div>Feel free to add, edit or remove any items in your bag at any time before proceeding to checkout.</div><div>If you are having troubles checking out, please kindly send us an email at <a href="mailto:hello@paire.com.au">hello@paire.com.au</a> and our friendly customer service team will help you out!</div><div>&#xA0;</div><div>&#xA0;</div><div>&#xA0;</div></div>

How do I check items in my Cart?

If you have included a Pre-order item in your order,  the entire order will be sent together in one parcel. Unfortunately, we do not split ship orders.If you are pre-ordering items and require the other items on your order before your pre-ordered pro

<p>If you have included a Pre-order item in your order, &#xA0;the entire order will be sent together in one parcel. Unfortunately, we do not split ship orders.<br><br>If you are pre-ordering items and require the other items on your order before your pre-ordered product is released, we highly suggest you place 2 separate order, one for the non Pre-order items and one for the Pre-order items.<br><br>If you have not placed a separate order and require the other items, please contact us at <a href="mailto:hello@paire.com.au">hello@paire.com.au.</a></p><p>We can then cancel and refund the item delaying dispatch of your order; and you can re-order it if you wish.</p><h1 id="how-long-is-the-wait-for-your-pre-order-items-to-be-shipped">How long is the wait for your Pre-order items to be shipped?&#xA0;</h1><p>When you are adding a Pre-order item to your cart, it will have a message that indicates how long until the item is being dispatched. Check the image below.</p><p>&#xA0;</p><p><img src="https://paire.zendesk.com/hc/article_attachments/5509017448207/Screen_Shot_2022-09-16_at_10.16.02_am.png" alt="Screen_Shot_2022-09-16_at_10.16.02_am.png" width="516" height="41" class="fr-fic fr-dii"></p><p>&#xA0;</p><p>Please note, our stocks are directly received from our supplier and occasionally for pre-ordered items there are manufacturing delays, stock exhaustion or release date push backs that are out of our control especially during the COVID-19 restrictions we are still experiencing with logistics.</p><p>We will always try our best to communicate these delays and find the fastest way to get those good feels to you as soon as possible.<br><br>But if you have any other questions, please feel free to contact us at <a href="mailto:hello@paire.com.au">hello@paire.com.au</a> and our friendly customer service team will reach out to you very soon.</p>

How do Pre-orders work? Will you send the order together?

We totally respect your drive to clean up that inbox! If you want to opt out from our email marketing, you can follow these simple steps.

 
Open up an email from Paire and scroll down to the bottom of the message. Click “Unsubscribe” which will aler

<h2 class="gladlyHC-answerDetail-name" id="we-totally-respect-your-drive-to-clean-up-that-inbox-if-you-want-to-opt-out-from-our-email-marketing-you-can-follow-these-simple-steps"><span style="font-family: -apple-system, BlinkMacSystemFont, &apos;Segoe UI&apos;, Helvetica, Arial, sans-serif; font-size: 15px;">We totally respect your drive to clean up that inbox! If you want to opt out from our email marketing, you can follow these simple steps.</span></h2><div class="gladlyHC-answerDetail-content"><div>&#xA0;</div><div>Open up an email from Paire and scroll down to the bottom of the message. Click &#x201C;Unsubscribe&#x201D; which will alert you that you have chosen to stop receiving incoming emails from our newsletter.</div><div>&#xA0;</div><div>If you want us to unsubscribe you from emails, simply let us know in an email to <a href="mailto:hello@paire.com.au">hello@paire.com.au</a>.</div><div>&#xA0;</div><div>Please keep in mind that if you choose to unsubscribe, we&#x2019;ll still send you order and shipping confirmation emails so you can track your purchases. It also may take an extra email or so once you unsubscribe for us to officially cut you off from receiving anymore emails.</div></div>

How do I unsubscribe from your email list?