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Paire Help Center  logo

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Technical issues

We know the process can be hard, but we might have an answer here.

Can I order through over the phone?

We don't take payment information over the phone, but we can create a draft invoice for you. Feel free to give us a call at our toll free number to speak with one of our Customer Service Agents.   You can reach us at (03) 9068 0005 from Monday - Fri

What payment methods do you take?

We accept Visa, MasterCard, American Express, PayPal and Afterpay. Feel free to use whichever method you're most comfortable with and we will do our very best to provide you with those Good feels as soon as possible.

How do I place an order?

To place an order, go to the product page on for the item you’d like to purchase. Select the color you want by clicking on one of the circles of color below the name of the item.   Then, select one of the size icons below that to choose w

How do I check items in my Cart?

Click on the shopping bag icon on the top right corner of the page at any time to view the items in your cart, including the style, color, size, and quantity added. There is also a section at the bottom right of your cart which can allow you to add a

How do Pre-orders work? Will you send the order together?

If you have included a Pre-order item in your order,  the entire order will be sent together in one parcel. Unfortunately, we do not split ship orders.If you are pre-ordering items and require the other items on your order before your pre-ordered pro

How do I unsubscribe from your email list?

We totally respect your drive to clean up that inbox! If you want to opt out from our email marketing, you can follow these simple steps.   Open up an email from Paire and scroll down to the bottom of the message. Click “Unsubscribe” which will aler