If you have any questions please feel free to contact us here or visit us!                

South Melbourne: 
21 Yarra Pl, South Melbourne, VIC.

Melbourne CBD: 
QV Melbourne Shopping Centre, Shop R01-096, Melbourne, VIC.

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Paire Help Center 

We&#x2019;re sorry your order hasn&#x2019;t arrived as expected!&#xA0;You can file a shipping claim <a href="https://getpaire.myshopify.com/apps/redo/returns-portal/login" target="_blank" rel="noopener noreferrer">here</a>, and our team will review it and work to resolve the issue as quickly as possible.If you have any questions, please email us at <a data-fr-linked="true" href="mailto:hello@paire.com.au">hello@paire.com.au</a> and we&#x2019;ll be happy to help!

We’re sorry your order hasn’t arrived as expected!. You can file a shipping claim here, and our team will review it and work to resolve the issue as quickly as possible. If you have any questions, please email us at hello@paire.com.au and we’ll be ha

What happens if my item is lost, stolen or damaged in transit?

Shipping & Delivery

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What is Checkout+?

Can I change my shipping address after placing an order?

Can I amend or cancel my order?

What payment methods do you take?

How do I check or redeem my Rewards points?

How do Pre-orders work? Will you send the order together?

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Orders & Payments

Paire Replacement Terms and Conditions

What is your refund/return policy?

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Can I return or exchange Final Sale items?

Issue with creating return label on return portal?

Can I return or exchange external stockist purchases at a Paire store?

Exchanges & Returns

What are your shipping rates?

When will I receive my order?

Do you offer Click & Collect?

Can I change the shipping method?

Size Chart

Where are your socks made?

Will my socks stretch or shrink?

How should you wash your socks?

Will there be pilling with Merino wool?

What’s CoolBlend?

What’s the difference between short Merino and long Merino?

What’s the difference between normal cotton and organic cotton?

Aren’t Merino products usually quite expensive?

Were any sheep harmed in the making of Paire?

Why don't you use bamboo fabric?

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What happens if my item is lost, stolen or damaged in transit?Updated 2 hours ago