# getpaire

> Public Help Center articles for getpaire.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How do I place an order?](https://support.paire.com.au/en-US/how-do-i-place-an-order-1796215.md): 4. Place your orderClick ‘Pay Now’ to complete your order. You’ll receive an order confirmation email shortly, followed by a shipping confirmation with tracking details once your order is on its way. If you have any questions or need assistance durin
- [Can I change my shipping address after placing an order?](https://support.paire.com.au/en-US/can-i-change-my-shipping-address-after-placing-an-order-1956209.md): If your order was placed less than an hour ago, you may still be able to edit your shipping address. Here’s how:. 1. Open the Order Confirmation email you've received after placing your order. 2. Click the 'View your order' button. 3. Under ‘Manage y
- [Can I amend or cancel my order?](https://support.paire.com.au/en-US/can-i-amend-or-cancel-my-order-139974.md): Yes, of course! If you’ve placed an order and need to make a change or cancel it, please email us as soon as possible at hello@paire.com.au. Our customer service team will do their best to help before your order is dispatched.Please note: We process
- [What payment methods do you take?](https://support.paire.com.au/en-US/what-payment-methods-do-you-take-139967.md): We accept Visa, MasterCard, American Express, PayPal and Afterpay. Feel free to use whichever method you're most comfortable with and we will do our very best to provide you with those Good feels as soon as possible.
- [How do I check or redeem my Rewards points?](https://support.paire.com.au/en-US/how-do-i-check-or-redeem-my-rewards-points-1977908.md): To check your Rewards points balance or redeem your points, simply head to our Rewards page:. Scroll down to the bottom of our website and click ‘Rewards’,or. Click here to go directly to the Rewards page. Once you log in on the Rewards page, you’ll
- [How do Pre-orders work? Will you send the order together?](https://support.paire.com.au/en-US/how-do-pre-orders-work-will-you-send-the-order-together-139962.md): How do Pre-orders work?. If you have included a Pre-order item in your order, the entire order will be sent together in one parcel. Unfortunately, we don’t currently offer split shipments.If you need your other items sooner, we recommend placing two
- [How do I unsubscribe from your email list?](https://support.paire.com.au/en-US/how-do-i-unsubscribe-from-your-email-list-139970.md): We totally respect your drive to clean up that inbox! If you want to opt out from our email marketing, you can follow these simple steps. Open up an email from Paire and scroll down to the bottom of the message. Click “Unsubscribe” which will aler
- [How do I organise a return or exchange?](https://support.paire.com.au/en-US/how-do-i-organise-a-return-or-exchange-1788424.md): At Paire, your satisfaction is our top priority. If you’d like to arrange a return or exchange, you can do so easily through our dedicated portal by following the steps below:. If you're based in Australia, New Zealand, the U.S., the U.K., or Japan:.
- [What is your refund/return policy?](https://support.paire.com.au/en-US/what-is-your-refundreturn-policy-139977.md): All Paire products we want you to feel good wearing your Paire as we are designing them. That's why we cover free returns (including free shipping) within 100 days of purchase. If you'd like to return your Paire, please reach out to us. Refund poli
- [Paire Replacement Terms and Conditions](https://support.paire.com.au/en-US/paire-replacement-terms-and-conditions-141273.md): Our Return and Replacement Policy offers a 100-day window from your purchase date for returns or replacements. If your enquiry falls beyond this period, we can’t guarantee a replacement. For eligibility, items must be unworn, unwashed, and with origi
- [Issue with creating return label on return portal?](https://support.paire.com.au/en-US/issue-with-creating-return-label-on-return-portal-2330918.md): If you’re seeing an error when trying to create a return label, it may be due to an incorrect shipping address. If the issue continues, please reach out to our Customer Support team and we’ll be happy to help!
- [Can I return or exchange external stockist purchases at a Paire store?](https://support.paire.com.au/en-US/can-i-return-or-exchange-external-stockist-purchases-at-a-paire-store-1806127.md): If you’ve made a purchase through one of our stockists — outside of our Paire stores or website — we kindly ask that you contact them directly with any questions or concerns. They’ll be best equipped to assist you and will be happy to help in any way
- [What are your shipping rates?](https://support.paire.com.au/en-US/what-are-your-shipping-rates-2117627.md): Australia:. For shipping within Australia, we have a flat rate of AUD$10 shipping cost for orders under AUD$120.This AUD$10 rate applies to our Standard Australia Post courier. But, if you order over AUD$120, we will foot the bill on any Standard shi
- [When will I receive my order?](https://support.paire.com.au/en-US/when-will-i-receive-my-order-139975.md): Once your order has left our warehouse, you will receive an email from us regarding your tracking details. If you have not received your tracking details within 4 business days of placing your order, please get in touch with our Customer Service Team
- [Do you offer Click & Collect?](https://support.paire.com.au/en-US/do-you-offer-click-and-collect-1788383.md): Yes! We offer Click & Collect from our Melbourne stores. Simply add your items to the cart, then select ‘Pickup in store’ as your delivery option and choose your preferred pickup location at checkout. Once your order is ready, you’ll receive a pickup
- [Can I change my shipping address after placing an order?](https://support.paire.com.au/en-US/can-i-change-my-shipping-address-after-placing-an-order-1956218.md): If your order was placed less than an hour ago, you may still be able to edit your shipping address. Here’s how:. 1. Open the Order Confirmation email you've received after placing your order. 2. Click the 'View your order' button. 3. Under ‘Manage y
- [Can I change the shipping method?](https://support.paire.com.au/en-US/can-i-change-the-shipping-method-2337527.md): Unfortunately, we're unable to change the shipping option once the order has been placed. However, if you email us as soon as possible at hello@paire.com.au, our Customer Service team will do their best to assist you!
- [Size Chart](https://support.paire.com.au/en-US/size-chart-139980.md): You can find our size chart on any of our website's product page and clicking "Unisex Size Chart". To help you out further, we have also attached our size chart for both Adult and Kids sizing at the bottom of this thread. Please feel free to contact
- [Where are your socks made?](https://support.paire.com.au/en-US/where-are-your-socks-made-139961.md): The socks are designed in Melbourne, Australia, and the brand is 100% Australian-owned. But the machinery work is done in China under fair-trade conditions, as they were the only place we found with the right machine to make socks at our 90-degree a
- [Will my socks stretch or shrink?](https://support.paire.com.au/en-US/will-my-socks-stretch-or-shrink-139972.md): Merino fibres have an internal spring-like coil that holds the fibre’s shape; that means they’re naturally resilient and stretchy fibre. You can stretch it to 20% of its length it will bounce right back to the original. In fact, you can clean them in
- [How should you wash your socks?](https://support.paire.com.au/en-US/how-should-you-wash-your-socks-139979.md): To properly help keep your socks live on there are a few things we can recommend you : Wash them inside out Using Gentle cycle at relatively cool water You do not need to use soap, but if you do keep it mild without any Bleach Air drying over Tumbl
- [Will there be pilling with Merino wool?](https://support.paire.com.au/en-US/will-there-be-pilling-with-merino-wool-139982.md): Pilling is natural with delicate fibres like Merino wool. In fact, it’s the sign of an intricately woven, quality product. But please feel free to contact our customer service team at hello@paire.com.au for any issues or concerns you have with our s
- [What’s CoolBlend?](https://support.paire.com.au/en-US/whats-coolblend-139981.md): It’s the goldilocks of cotton and wool aka CoolBlend. Together, they bring you comfort. Separately, they have their own powers. Wool is used for climate-control, deodorisation, warmth and softness. The Merino variety is also antimicrobial, so germs w
- [What’s the difference between short Merino and long Merino?](https://support.paire.com.au/en-US/whats-the-difference-between-short-merino-and-long-merino-139988.md): Not all Merino carries the properties we’ve talked about above. Top-of-the-range Merino has a longer fibre which means it’s warm in the cold and cool in the heat. Sheep are quite magnificent. 🐑
- [What’s the difference between normal cotton and organic cotton?](https://support.paire.com.au/en-US/whats-the-difference-between-normal-cotton-and-organic-cotton-139987.md): The cotton trade is a dangerous one. The industry, quite literally, grows on toxicity. Chemicals are used in production, farmers ingest the chemicals and their health suffers the consequences. It’s not a profitable one either. With no profit and a la
- [Aren’t Merino products usually quite expensive?](https://support.paire.com.au/en-US/arent-merino-products-usually-quite-expensive-139986.md): Good observation. You’re right. We’ve managed to keep our quality high and make the price point desirable too. How you ask? Paire is vertically integrated so we own the entire supply chain. The only corners we cut are at 90 degrees – just like your f
- [Were any sheep harmed in the making of Paire?](https://support.paire.com.au/en-US/were-any-sheep-harmed-in-the-making-of-paire-139985.md): Absolutely not. Fun fact: sheep actually love being shaved. We’ve not been able to converse with them but we imagine they get the same joy from a shave as we do from a good haircut.
- [Why don't you use bamboo fabric?](https://support.paire.com.au/en-US/why-dont-you-use-bamboo-fabric-265830.md): Paire opts against using bamboo fabric for several reasons. The process of turning bamboo into fabric involves a chemical-intensive process that is harmful to the environment and the workers involved. Chemical solvents like sodium hydroxide and carbo
- [I would like to become a Paire Stockist!](https://support.paire.com.au/en-US/i-would-like-to-become-a-paire-stockist-1931817.md): Thank you for your interest in our products!. For all wholesale enquiries, please fill out the Paire Stockist Enquiry Form here, or scan the QR code below, and our wholesale team will get back to you shortly:. Please let us know if you have any furth
- [Can I return or exchange external stockist purchases at a Paire store?](https://support.paire.com.au/en-US/can-i-return-or-exchange-external-stockist-purchases-at-a-paire-store-1931818.md): If you’ve made a purchase through one of our stockists — outside of our Paire stores or website — we kindly ask that you contact them directly with any questions or concerns. They’ll be best equipped to assist you and will be happy to help in any way
- [Social Goodness](https://support.paire.com.au/en-US/social-goodness-139963.md): Social responsibility is the common thread of Paire. Co-founder, Rex, spent a good year finding just the right blend of Merino wool and sustainably sourced cotton. In fact, he was born into a textile family, so your socks were part of many a dinner c